Support
Support is where you open tickets with the Kloude team when something in the portal or a managed cluster needs human help. Use it for stuck cluster states, billing questions, and access issues you cannot resolve in Settings.
What you see in the panel
Creating a ticket asks for a short Subject, a Category (for example General), a Priority (for example Medium), and a Description with detailed steps, resource names, and timestamps. Then choose Send ticket or Cancel.
When to use it
Open a ticket when cluster create or scale is stuck in an unexpected state, when you have billing or invoice questions, or when account or organization access issues cannot be fixed in Settings.
Tutorial: open a ticket
Open Support
From the sidebar, open Support.
Create a ticket
Start a new ticket and fill subject, category, and priority so the team can route it.
Describe safely
Include cluster or resource names, region, approximate times, and what you already tried. Do not paste private keys, kubeconfig files, registry token secrets, or API keys.
Send and follow up
Click Send ticket, then watch the same thread for replies and add follow-ups there.
No secrets in tickets:
Screenshots are helpful when they do not show email, balance, public IPs, or credentials. Blur personal data before attaching images.