Support

Open and track support tickets for cluster, billing, and access issues.

Support

Support

Support is where you open tickets with the Kloude team when something in the portal or a managed cluster needs human help.

When to use it

  • Cluster create/scale stuck in an unexpected state
  • Billing or invoice questions
  • Account or organization access issues you cannot resolve in Settings

In the portal

  1. Open Support.
  2. Create a ticket with the cluster ID, region, and a short timeline of what you already tried.
  3. Watch the thread for replies and add follow-ups in the same ticket.

Include non-sensitive details only (resource names/IDs, timestamps). Do not paste private keys, kubeconfig credentials, or API keys into tickets.